patient safety awarness week


Aetna CEO and Chairman Mark Bertolini at Wall St. Journal Health Forum

Jun 07 2018

Why can’t health care consumers get personalized care like they do at successful retailers, or be given a health care “map” to guide them on their health journey?

Those were just a few of the questions Aetna CEO and Chairman Mark Bertolini brought up during his recent talk at the Wall St. Journal Health Forum, an event featuring one-on-one interviews with influential business leaders, policy makers and experts from across health care.

Watch video clips below of Bertolini talking about:

How the customer experience at retailers such as REI can be a model for health care:

Personalized Health vs. Population Health:

Mapping out an individual’s health care journey

Sending financing to the back room: