patient safety awarness week

Perspective

Aetna CEO and Chairman Mark Bertolini at Wall St. Journal Health Forum

Jun 07 2018
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Why can’t health care consumers get personalized care like they do at successful retailers, or be given a health care “map” to guide them on their health journey?

Those were just a few of the questions Aetna CEO and Chairman Mark Bertolini brought up during his recent talk at the Wall St. Journal Health Forum, an event featuring one-on-one interviews with influential business leaders, policy makers and experts from across health care.

Watch video clips below of Bertolini talking about:

How the customer experience at retailers such as REI can be a model for health care:

Personalized Health vs. Population Health:


Mapping out an individual’s health care journey

Sending financing to the back room: