Camden Coalition, community health, integrated data

The multiplier effect of customer service

Sep 25 2014

Customer service tends to have a trickle down effect that is magnified when it’s bad. On average, if someone has a good customer service experience, they might share that with 15 people. But if they have a bad experience, they are likely to tell 25 people.  One study showed that after a poor customer experience with a company, 89 percent of people started doing business with that company’s competitor.

Infographic Customer Service Week 2014_100114_315